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Sky-Dreamers Privacy Policy
 

Below is a description of how I process and protect your personal data at:

  • Private Artist: Lisa-Dawn Bertolla
  • Email address: info@sky-dreamers.com
  • Head office: Otters Brook Cottage, Lincoln Lane, Spratts Marsh, Great Horkesley, Essex CO6 4HJ

Your privacy is of primary importance to me. I will handle your data with care at all times. I am committed to safeguarding the privacy of all our website visitors. This policy sets out how I will treat your personal information.

Sky-Dreamers website utilises cookies. By using my website and agreeing to this policy, you consent to my use of cookies in accordance with the terms of this policy. The essential information I collect is listed below

  • I may collect, store and use the following kinds of personal information:- Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation).
  • Information relating to any transactions carried out between you and me on or in relation to this website, including information relating to any purchases you make of my goods or services.
  • Information that you provide to me for the purpose of registering with me Information that you provide to me for the purpose of subscribing to my website services, email notifications and/or newsletters
  • Any other information that you choose to send to me.

Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. I use both “session” cookies and “persistent” cookies on the website. I will use the session cookies to: keep track of you whilst you navigate the website. I will use the persistent cookies to: enable my website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. I use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to my website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available here. My payment services providers may also send you cookies. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Using your personal information

Personal information submitted to me via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. I may use your personal information to:-

  • Administer the website; improve your browsing experience by personalising the website.
  • Enable your use of the services available on the website.
  • Send to you goods purchased via the website, and supply to you services purchased via the website.
  • Send statements and invoices to you, and collect payments from you.
  • Send you general (non-marketing) commercial communications.
  • Send you email notifications which you have specifically requested
  • Send to you my newsletter and other marketing communications relating to my business which I think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform me at any time if you no longer require marketing communications)
  • Provide third parties with statistical information about my users – but this information will not be used to identify any individual user
  • Deal with enquiries and complaints made by or about you relating to the website.
  • Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to me. I will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
  • All my website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy here. I will share information with PayPal only to the extent necessary for the purposes of processing payments you make via my website and dealing with complaints and queries relating to such payments.
  • Order information you expressly provide If you buy something from my store, I will need more specific information about you. To fully process your order and ship the merchandise you selected, I need your personal data such as your first and last name, your email address and your shipping and billing address.
  • I also use your contact and order information to send you communication related to the processing of your order. I will ask you to provide this information in my “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account. This means I will remember your information and, when you decide to buy my products, you do not have to provide all of your information again -- you just have to log-in. Before registering your account, I will ask you to expressly provide your consent to this privacy policy. Only if you give me your consent, I will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with me at the contact details at the bottom of the page.

Disclosures

I may disclose information about you to any of my employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, I may disclose your personal information:-

  • To the extent that I am required to do so by law in connection with any legal proceedings or prospective legal proceedings
  • In order to establish, exercise or defend my legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • To the purchaser (or prospective purchaser) of any business or asset that I am (or are contemplating) selling
  • And to any person who I reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in my reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Except as provided in this privacy policy, I will not provide your information to third parties.

How do I process your information?

I share your Personal Information with third parties to help me use your Personal Information, as described above. For example, I use BigCommerce to power my online store. You can read more about how BigCommerce uses your Personal Information here: Through BigCommerce, I also use other, highly specialized external providers to provide the most competitive services. For example: Payment: ​My store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but I want to use accredited companies to process your credit card information. Mine is PayPal and Amazon Pay. For Shipping: ​I integrate with Royal Mail to fulfill your orders. Partnering with highly specialized external companies allows me to focus on what I do best: selling great cards. How can you control your personal data? If you are one of my customers who is in the EU, and I am specifically selling our products to the Member State where you are located, you have specific rights that I am honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with me, please reach out to me, at the contact details at the bottom of this page. I will be more than happy to help. How long do we keep your data? I keep your data for as long as you have an account with me. I also keep some data for security investigation. Most importantly, I have specific obligations for fraud detection and tax reasons. Therefore, I might need to retain certain data even if you ask to delete it. Security of your personal information I do not store credit card details nor do I share customer details with any 3rd parties Personal information that you submit for publication on the website (in the form of customer reviews, blog comments etc) will be published on the internet and may be available, via the internet, around the world. I cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information. I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. I will store all the personal information you provide on my secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from me will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and I cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. I will not ask you for your password (except when you log in to the website). Policy amendments I may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. I may also notify you of changes to my privacy policy by email. Your rights You may instruct me to provide you with any personal information I hold about you. This is commonly referred to as subject access. You can make a subject access request verbally or in writing. I have one month to respond to a request. I may require further information from you in order to comply with your request, such as: the supply of appropriate evidence of your identity (for this purpose, I will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). I may withhold such personal information to the extent permitted by law. I may instruct us not to process your personal information for marketing purposes, by sending an email to me. In practice, you will usually either expressly agree in advance to my use of your personal information for marketing purposes, or I will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes. Third party websites The website contains links to other websites. I am not responsible for the privacy policies or practices of third party websites. Updating information Please let me know if the personal information which I hold about you needs to be corrected or updated.

For privacy matters you can contact me here:

 

  • name: Lisa-Dawn Bertolla
  • email: Lisa-DAwn@sky-dreamers.com
  • address: Otters Brook Cottage, Lincoln Lane, Spratts Marsh, Great Horkesley, Essex CO6 4HJ

 

If you have any privacy complaint, you have the right to lodge a complaint with my supervisory authority https://ico.org.uk/

Contact me if you have any questions about this privacy policy or our treatment of your personal information, please write to me by email : lisa-dawn@sky-dreamers.com or by post : Otters Brook Cottage, Lincoln Lane, Spratts Marsh, Great Horkesley, Essex CO6 4HJ.